18 Most Common Chatbot Use Cases to Up-Level Your Business

With their increasing adoption and advancements in AI technologies, chatbots are poised to play an even more critical role in shaping the future of customer engagement and service delivery. Embracing chatbots today means staying ahead of the curve and unlocking new opportunities for growth and success in the ever-evolving digital landscape. Telecom chatbots have modified the way communication service providers interact with customers. They offer a diverse range of applications that streamline support processes, and optimize operations. HR chatbots offer a wide range of applications to streamline human resources processes and enhance employee experiences. These use cases for chatbots include assisting with benefits enrollment, answering frequently asked questions, guiding employees through onboarding, and conducting exit interviews.

• Struggling to assemble a sales team that brings out the best in each team member?
• When a customer submits a complaint, ChatGPT can evaluate the message and offer a response that acknowledges the customer’s concerns and presents possible solutions to address the issue.
• Their goal is to contact cold prospects and get them interested in the company’s products and services.
• Again, all this will free up your customer support agents’ time, which they can use to solve the more serious problems of customers who need to interact with a human within your company.

Collaborate with your customers in a video call from the same platform. You can design them to go through a buying decision by creating a ‘quiz’, telling jokes along the way, and sending the occasional meme. No matter how much you try to use a bot, it won’t satisfy your needs if you pick the wrong provider. Even if you do choose the right bot software, will you be able to get the most out of it?

X2AI’s Tess is a psychologist augmentation chatbot

Chatbot for customer service is the best way to combat the traditional process and deliver an excellent brand experience. The main interactions are done through a chatbot with a conversational AI. Let us comprehensively discuss how the application of chatbots has transformed alleys across different business functions and industries of sizes. Here are the key use cases of how customers are getting the most out of business chatbots. It shows customers whether it has a product in stock – and then lists its price. Notice how the chatbot also shows the product images and has a ‘shop now’ button underneath so customers can quickly visit the page and buy the product whose price the chatbot quoted.

AI-powered chatbots can welcome new customers, giving them a seamless onboarding experience. Your AI-powered chatbot can help customers place orders, which then gives them real-time recommendations and upselling opportunities. Chatbots could act as de-facto financial advisers (wealth management chatbots). This task is time consuming and boring for employees, but an ideal job for chatbots. Below image is an example of an HR chatbot demo where an employee is asking his available leave days to the bot. The chatbot can ask customers questions to store the data for further use and help the company know its customers better.

Premium Digital

So, one way to provide a better experience and relieve the impact of budget constraints is – you guessed it – chatbots. They can help ease government phone lines and keep them available for the most serious cases. Customers expect chatbots to help them with practical issues, such as getting a quick answer in an emergency or finding a human assistant.

The company has been sued by several writers — including comedian Sarah Silverman — who say their books were ingested to train OpenAI’s AI models without their permission. In June, more than 4,000 writers signed a letter to the CEOs of OpenAI and other tech companies accusing them of exploitative practices in building chatbots. Chatbots are a great way to connect with your audience, especially in digital marketing. As a result, chatbots are quickly becoming a staple of marketing and sales conversations. With artificial intelligence, chatbots can retrieve and process data about their customers’ spending patterns and advise them what to do so as to manage finances in the best possible way.

OpenAI and other AI companies, including rival Anthropic, have attracted billions of dollars in investments very rapidly since public and business interest in the technology exploded, particularly this year. The Times has retained the law firms Susman Godfrey and Rothwell, Figg, Ernst & Manbeck as outside counsel for the litigation. Susman represented Dominion Voting Systems in its defamation case against Fox News, which resulted in a $787.5 million settlement in April. Susman also filed a proposed class action suit last month against Microsoft and OpenAI on behalf of nonfiction authors whose books and other copyrighted material were used to train the companies’ chatbots. The complaint cites several examples when a chatbot provided users with near-verbatim excerpts from Times articles that would otherwise require a paid subscription to view. It asserts that OpenAI and Microsoft placed particular emphasis on the use of Times journalism in training their A.I.

The chatbot industry is estimated to grow at a CAGR of 25.7%, reaching $3.99 billion by 2030. Product descriptions are a fundamental aspect of marketing that furnish potential customers with information about a product’s features, benefits, and value. ChatGPT can assist in crafting engaging and informative product descriptions that align with the interests and preferences of the target audience. ChatGPT has the potential to produce code snippets in multiple programming languages based on user input and requirements. A code snippet is a brief piece of code that exemplifies a particular feature, function, or technique in a programming language. Code snippets can be helpful in illustrating how to execute a specific task or resolve a problem in code and can serve as a foundation for more intricate programming projects.

All this involves the customer having to do a lot of steps and possibly wait a long time. All this contributes to making customers more engaged with surveys,  all thanks to the way chatbots present them. For example, they can quickly show pictures of products, give clickable options, provide live links to Google Maps directions and more. Implementing them now will give you ample time to test their abilities and integrate them properly into your customer experience strategies. They can use surveys or communicate with customers to register complaints or wishes, thus helping capture the voice of the customer.

AI-powered chatbots can manage employee shift schedules, shift swaps, and leave applications, ensuring a smooth workflow. Conversational AI can help customers better understand the return policy, and it can help them start a return to streamline the experience and make it easy to do all kinds of business with your company. Conversational AI-powered search can provide quick and accurate results to customers looking for product or service info. AI-powered chatbots can manage support tickets, categorize them, and then help you to focus on them according to urgency. Before talking about Snowflake Data Cloud, it’s important to understand what data warehouses and data lakes are.

AmTrak, a railroad service in U.S.A and Canada, has used this chatbot use case. Hiver, a service that provides shared-email services to companies, does this job beautifully. By employing such a system, companies will see more leads generated compared to a simple lead generation form. Customers can simply enter their product’s shipping ID there and get a status update. In fact, you can ‘bake’ this function right into the chatbot’s chat window with an option clearly labeled ‘get a free refund’. And of course, in the same way, a chatbot can make a refund, it can also process item exchanges as well.

• It can also help you to create better experiences and more meaningful interactions.
• Chatbots inform people about breaking news and recommend top stories to read.
• And when it comes to customer needs, they’re more specific than ever before.
• Within this paper, the authors provide a comprehensive historical perspective on the global community’s evolving interest in chatbots.
• Customer support, being a subset of customer experience, falls under the responsibility of conversational AI.
• And for a good reason — they have the potential to revolutionize how consumers interact with businesses.

They can do this better than people because they don’t get tired and can remember tons of information. And, of course, chatbots are always available to help so your customers get immediate answers to their questions. Another of our chatbot use cases lets automation handle answering frequently asked questions. Think of all the time your agents spend answering these questions – and how much more efficient they could be if an automated chatbot handled this task. Conversational AI is a technology that lets computers have productive conversations with humans.

Also, through easy, round-the-clock query resolution and customer support, customers are likely to use your products and services because they believe in the brand, they believe in the chatbot. A company employs an AI chatbot to upgrade its customer experience for internal customers (employees) as well as external customers. In this article, you will learn about the most beneficial use cases of AI chatbots and how can your business leverage the AI capabilities and multiply revenues. However, it is very important to understand chatbot use cases and applications for succeeding in the process of flawless execution of a good customer experience strategy. Most companies have refined and improved their customer experience many folds by using chatbots. In summary, chatbots are formidable tools, holding the potential to revolutionize industries and elevate customer experiences across the board.

Read more about Chatbot Use Cases here.