50 Chatbot Examples & Use Cases to build an Enterprise Bot

AI-powered chatbots can collect and analyze employee feedback, delivering insights that can help to improve engagement and performance. Companies can leverage a chatbot that gets its answers from a knowledge base to help employees with their day-to-day queries. ” and the chatbot would give them the form, as well as the online portal where it should be submitted for approval. Integrated to your CRM system, your sales chatbot can act as an assistant to sales personnel, by notifying them when a lead has potentially been identified, therefore simplifying lead creation and updates.

E-commerce chatbots are designed to mimic human conversation, allowing customers to engage with an e-commerce business in a more conversational and personal way. Add an AI-powered chatbot with machine learning capabilities to your service provision. This with troubleshooting and also direct them to instructional media like video tutorials or the self-service knowledge base on your website.

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A conversational interface allows you to ask probing questions and understand your customers’ intent better. Make sure you stand out from your competition by using Freshchat with your website. Government organizations are complex, with many different departments and services. Chatbots can help by providing a single point of contact for all queries. For instance, Freshchat helped Klarna achieve a first response time of just 60 seconds by increasing how many users were serviced via chat, thereby decreasing the pressure on phone support.

Throughout his career, Cem served as a tech consultant, tech buyer and tech entrepreneur. He advised enterprises on their technology decisions at McKinsey & Company and Altman Solon for more than a decade. He led technology strategy and procurement of a telco while reporting to the CEO. He has also led commercial growth of deep tech company Hypatos that reached a 7 digit annual recurring revenue and a 9 digit valuation from 0 within 2 years. Cem’s work in Hypatos was covered by leading technology publications like TechCrunch and Business Insider. He graduated from Bogazici University as a computer engineer and holds an MBA from Columbia Business School.

We’ve compiled a list of amazing chatbot use cases from different industries. We’ll show you how companies of all shapes and sizes are using chatbots for various tasks in the fields of Customer Service, Marketing and Sales. Generally speaking, a bot is a piece of software designed to perform an automated task. And a chatbot is supposed to conduct a conversation with a human using textual or auditory methods. Chatbots simulate how a human would behave as a conversational partner and thus can answer questions and carry the conversation. Bureaucracy has a bad rap all over the globe, and government agencies consistently underperform in customer satisfaction.

Chatbots can do quizzes, promotions, and contests with customers

Bots not only streamline customer experiences at every stage in the service process but are also aids to the support agents. You can find chatbots use cases and examples across all industries and business functions such as customer service, sales, marketing, or even automating internal processes. Companies can set up and equip their chatbots with the capabilities to not just perform customer service or sales services, or lead generation – but all three. Over time, as companies see how customers interact with their chatbots, additional services can be built in the chatbots as well. This chatbot by Vainu can answer visitor questions, familiarize them with available products and services, and eventually get their email address. And because the chatbot is conversational and can engage visitors 24/7 automatically, this website can generate leads around the clock.

• Not all chatbots are created equal though; some catch on while others fall away just as quick, and the level of function and natural interaction varies widely.
• For example, you can send a customer who’s just purchased a pair of jeans a message that says, “Hey!
• They can ask questions and watch for red flags or anomalies to make sure employees stay safe and well.
• In developing countries, providing continuing care for chronic conditions face numerous challenges, including the low enrollment of patients in hospitals after initial screenings.

CISS uses Freshchat to help automate chat assignments to its human customer support team based on the type of customer query received. Since CISS supports a wide range of specialties, task assignments must be spot on so support requests are handled promptly. Automating your marketing campaigns can free up time for your team to focus on other tasks. And by personalizing your messages, you can increase conversion rates and improve the customer experience.

With chatbot applications, your business will definitely raise the bar of customer experience in your sector. Yellow.ai provides a customer experience platform on all possible channels and gives companies an outstanding cutting edge over their competitors. With more and more customer engagement and smooth customer service brands can multiply their revenue and expand globally. If your customer is deciding between two or more products, your bot could serve up a comparison of the features and benefits of each to help your customer make an informed decision.

Additionally, the authors shed light on the influence of social stereotypes on chatbot design. Following the clarification of essential technological concepts, the paper delves into chatbot categorization, considering factors like their domain of knowledge, purpose, and other criteria. Furthermore, it outlines the fundamental architecture of contemporary chatbots while also highlighting the primary platforms employed for their development.

AI-powered chatbots can provide personalized product recommendations based on a customer’s browsing or purchase history. What’s more, conversational AI can help your company gather a ton of data on customer behavior and preferences. That data can then help you tailor products and services and improve your experience strategy. (No offense!) Studies show that 81% of customers try to take care of issues themselves before they reach out to a company for help. When they do decide to contact your support team, your company has already failed to deliver their ideal experience.

Intended for insomniacs, the bot becomes “extra chatty” between 11pm and 5am, local time. You can say anything to it and it will reply to keep you company when sleep eludes you. Replika launched with a viral marketing campaign where customers could gain codes by inviting 3 friends to join the waitlist.

Chatbot use case #5: A regional airline

Customers can also use a chatbot to log important fraud reports, helping banking services cut down on the number of fraudulent transactions. Segment your audience by location, age, gender, and other metrics to personalize the chatbot’s messages. Or you can use a chatbot to track engagement by asking customers to rate their experience or answer survey questions. Businesses have come to realize that websites are no longer a one-way channel of communication. Consumers no longer visit a store to see products or order services; they visit websites to take action. People want to make educated purchases, get updates on their orders, and get easy, fast solutions to their issues.

Now, we will explore the valuable chatbot use cases in optimizing HR operations and delivering a seamless employee experience. Marketing chatbots are powerful tools that offer various applications to elevate marketing efforts and enhance customer engagement. AI chatbots with natural language processing (NLP) and machine learning help boost your support agents’ productivity and efficiency using human language analysis. You can train your bots to understand the language specific to your industry and the different ways people can ask questions. So, if you’re selling IT products, then your chatbots can learn some of the technical terms needed to effectively help your clients.

> Marketing & SEO Applications

Voice bots powered by AI offer the capability to address customer queries promptly and efficiently. This type of guidance in real-time can help personalize the shopping experience and lead to more conversions too. For example, your chatbot could point out promotions and discount codes that someone window shopping virtually on your website may miss, which increases the likelihood of purchase. Alternatively, you could place a chatbot in the check-out page of your site to answer questions and alleviate cart abandonment. A significant portion of leads to car dealers come from online channels.

• From personalized shopping experiences to adaptive AI chatbots, there are tons of use cases for conversational AI to boost productivity, satisfaction, and loyalty.
• Here’s everything you need to know about e-commerce chatbots and how you can use them to the benefit of your business.
• If you belong to any of these industries, we have a proven experience of providing the best conversational CX for your business.
• Of course, the overall benefit of deploying chatbots is that they help you provide service and sales support for your customers around the clock more cost-effectively.
• In times of great pressure on the medical staff and shortage of health workers, these bots could perhaps save lives by bypassing the need of visiting a human doctor.

Many chatbot systems’ AI works by taking basic inputs (like an answer to a yes/no question that you might click on a website’s chat box) or by simply scanning for identified general keywords. All you need is a list of people you want to reach and a message to send them. It will send your message to everyone on the list and then keep track of who responds. In this article, we’ll explore a few key chatbot use cases and explore how they could help drive success in your business. As per Accenture research, “Digital consumers prefer messaging platforms that have voice and text-based interfaces”.

The first priority of any brand is to satisfy the customers that reach out to them. Customers reaching your page, app, or website have needs that should be met. Fitness apps can be helpful for individuals who don’t mind the extra engagement with the app itself. But not all the applications have the headspace to stay engaged with apps and consistently put in personal fitness information, diets, or design workout plans. Human Capital Trends report found that only 17% of global HR executives are ready to manage a workforce with people, robots, and AI working side by side.

I’ve also gained valuable experience in Web Development through internships at startups like Olcademy and Education 4 Ol. They can be used to schedule team meetings and send calendar invites to participants. This streamlines the scheduling process, saves time, and ensures that meetings are efficiently organized. At last, they can analyze customer interactions and data history to gain insights into market trends, property demand, search queries, and market conditions.

Read more about Chatbot Use Cases here.

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